If properly practiced by all, the CHSS team can assign a staff for a certain request made at the same time, the number of hours spent by the assigned staff can be monitored by the CHSS supervisors. Time elapsed between the request is listed and the time acted can be computed. Likewise, the time allotted by the assigned staff in going to the requestor’s office can also be timed. This would result to monitoring how much time is spent from the request is made until the request is complete.
What is unique in this development is that the programmer is the CHSS supervisor himself. Roger Tura, Data Controller I, programmed the system starting sometime in January 2015 to address his monitoring issues with the CHSS staff. This challenge came about with the temporary re-assignment of Rolando Patac, Jr., Data Controller I, and co-spervisor of CHSS, to the City Planning and Development Office in February 2015.
The re-assignment of Patac created another positive avenue for Tura. The processes involved including the learning curve was apparently stiff however with ICTD’s empowering workforce punctuated an inspiration to Tura to become a system developer or programmer.
It is targeted that the system can aid ICTD in monitoring the timeliness of various success indicators under the 2015 Strategic Performance Management System of the Information and Communications Technology Division.